If you're a child member of Always Icecream and need help, please sign into the site and send your question to Aki. If you have feedback, please be signed in first, then use the feedback form.
If you're a parent wishing to contact the parents-only help desk, please write us an email that includes:
* If you're a member, the email address used in registering your account,
* A description of the problem, and
* Your preferences for being contacted.
Our email address: parents-help @ always-icecream.com (remove the two spaces around the @ sign).
Email is generally the fastest way to connect with us; however, if a phone call is preferred, please provide your phone number and a few times during business hours to reach you. You may also leave us a voicemail at +1 (909) 443-1317. Who knows, you may even get lucky and reach us directly, though we're often on task adding educational content.
For reporting any problems with the website, improvement ideas, complaints, DMCA notices, or support requests with this website, please send an email through the Feedback button.
You can also reach us via snail mail at:
PO Box 183
Menlo Park, CA 94026